Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Center

  • You’ll find nearly all the answers to your questions in the user–friendly Help Center section integrated into our Online Control Panel. It features an elaborate knowledgebase with commonly asked questions and detailed educational articles prepared by our skilled client support staff.

  • Top quality support service
  • Educational Video Clips

  • For people who would rather discover how to sort out a regularly experienced problem by watching a how–to video clip, we have added a collection of video tutorials to our Online Control Panel. All the educational video clips are very short and easy to understand. They offer you step–by–step presentations of different web site management activities.

  • Intuitive help center
  • A Sixty–Minute Response Time Guarantee

  • With each of our semi–dedicated servers, we offer a 24x7x365 technical support service with a one–hour response guarantee. A team of qualified support engineers will be available to you to attend to all the enquiries that you may possibly have. During non–busy periods, a response will be offered in even less than 20 minutes.