A 60–Minute Response Time Guarantee
We offer a 60 min response warranty for each ticket or e–mail that you send to the customer service team. We’ll quickly answer all general inquiries and forward right away the case to our sysadmins in case any further assistance is needed. If you order our Optional Admin Services package, we will execute any of the included server management tasks at a time that has been agreed upon upfront.
An Exceptional Customer Support Service
Our tech support staff will be online for you 24/7 should you need help while working with the Online Control Panel or with any of the applications that we install for you on the dedicated web hosting server. Furthermore if you require help handling the standard administration tasks on your dedicated web hosting server, you can order the Optional Admin Services package, that includes backup hard disk drive space, OS updates every week, software installation and problem troubleshooting services, server monitoring and rebooting procedures, etc.
A User–Friendly Help Area
Our Online Control Panel has been installed by default for every dedicated server. Among its characteristics is a rather useful integrated knowledge base that will guide you step by step on all the operations that you can perform. Most instructional articles have video versions which demonstrate all the actions that you can perform in a very illustrative way. You will find the help articles and the video tutorials in the top right corner of each Online Control Panel section.