The availability of the customer and technical support that a cloud website hosting company offers can tell you a lot about the services they provide too. In the event that you can use just emails or tickets, you have most probably discovered a reseller not the hosting supplier. If this is the case, you will probably have to wait for several days so as to get a problem resolved as your reseller may not be checking their communication regularly or they may have to consult with the true web hosting company for further assistance. When the provider offers you various options for communication with quick response time available anytime, they are almost certainly the top provider, not a reseller. So you will take advantage of well-timed assistance and top quality support since they'll have immediate access to the servers where your account will be created. Whatever the problem - technical or sales, it's generally better to be able to contact your website hosting company directly via your favourite method of communication.

24/7 Customer Support in Cloud Website Hosting

We acknowledge the significance of receiving assistance promptly, that's why our cloud website hosting services include 24/7 support along with various ways of communication. In case you do not have an account yet, you can easily give us a call or come on our live chat and talk to a live agent, so that you can inquire about our services or check if our servers meet the system requirements for your sites. As a result, you won't end up obtaining a service that you can't use. In case you already have your account with us, you can also open a support ticket in the Hepsia hosting Control Panel if the issue is strictly technical or it needs more investigation. In contrast to the majority of providers that you can find today, we answer to all the tickets within one hour, so you won't have to wait for a whole day. Our support services can be used day and night, even during public holidays.

24/7 Customer Support in Semi-dedicated Servers

All the semi-dedicated servers that we offer feature 24/7 customer and technical support, which means that regardless of what issue you have, you can contact us and we will assist you without delay. Our guaranteed response time for any e-mail or trouble ticket that you open via your Hepsia website hosting Control Panel is just one hour; typically the reply time rarely is more than 20 minutes. We also offer telephone support with a couple of local numbers worldwide plus a live chat, which means that you're able to contact us and get more details about our services even if you do not have an account yet. We are able to help you with nearly any question or a problem you have - payment methods, package features, e-mail setup, web hosting account settings, etc. If you use our services, you won't ever experience a situation where you need to wait for a couple of days to get an issue resolved like you have to do with various other suppliers.

24/7 Customer Support in Dedicated Servers

All of the dedicated server packages that we supply come with 24/7 support through numerous means of communication and with a 1-hour maximum answer time warranty. In case you want to learn more about the packages or you have various general or billing questions, you'll be able to phone one of the local numbers that we have globally or you can use our live chat service and talk to a live representative. For strictly tech difficulties that need some help from a technical support person or an administrator, you will be able to open a ticket from your billing Control Panel or you can send an e-mail, because all these channels are more appropriate to track a specific matter. The answer time for them rarely surpasses half an hour, so that you can forget all about having to wait for an entire day so as to get help. Our support service is available for any server-related matters, and the pre-installed software. When you'd like to receive support for third-party apps, you may consider obtaining the Managed Services upgrade that we supply with all the plans.