In the event that you've ever had a cloud website hosting account before or you've dealt with any other kind of online service, you are probably aware from personal experience that for many things it's better to consult with a live person over the phone than to exchange tickets or emails. If you want to learn more about a specific service before you order it or when something small has to be done, for instance, it'll be much easier and faster to do it live. If you have the option to connect with representatives over the phone, it is very likely that you are using the services of a real hosting supplier, not just a reseller. The type of support that you'll get on the phone differs between different companies - from common issues to expert technical support. Generally most providers supply pre-sales assistance and 1st level telephone support, while more complex technical matters are handled via electronic mail and tickets.

Phone Support in Cloud Website Hosting

As we have live telephone support 14 hrs daily, you will be able to contact us and speak with our customer support agents to find out more about any of the cloud website hosting that we provide and ensure that our servers meet the system requirements for your sites before purchasing anything. For your convenience, we have telephone numbers on three continents and you are able to call the one nearer to you - in the United States of America, the United Kingdom or Australia. In case you're already an existing customer, you'll be able to call about general and billing matters, or even about some tech issues. If the trouble is strictly technical or it requires more time to handle, you will have to use our ticketing system, which will allow both you and our tech support team to track the details given by each side.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day telephone support, you can be sure that there will always be someone to assist you when you have any questions about the semi-dedicated server plans that we supply. Whether you wish to find out more about the plans, you have some billing issue or some general problem, you can just give us a call. Although some more complex problems could need a support ticket so as to give some time to our tech support team to investigate, we're able to help you with a range of tech questions on the phone as well, saving you time and efforts. As we have data centers on 3 continents - in the USA, the UK and Australia, we have local phone lines in all of these countries as well. If you're in another country, we have an international number where you'll be able to contact us.