One-Hour Response Guarantee in Cloud Website Hosting
In case you’re using one of our cloud website hosting and you’ve got a question or confront an obstacle, you can contact us 24x7x365 by submitting a client support ticket or by writing an e-mail and we guarantee that you will get a response in no more than one hour. If the issue can be solved, we will do it before we respond, whereas in case there’s something that you need to do on your end, we will supply you with all the necessary info – what settings to check, what possible solutions to try, etc. Usually, you will get an answer within less than thirty minutes, which goes to say that waiting for hours and hours or even for more than one day to get assistance is something inconceivable. Our 60-minute reply time guarantee applies to any question that you may have – billing, general or technical.
One-Hour Response Guarantee in Semi-dedicated Servers
We guarantee that if you submit a customer support ticket from your hosting Control Panel or send an email related to your semi-dedicated server, you will receive a response within one hour max. You can touch base with us whenever you need in regards to general, billing or technical matters and because of the fact that we are on duty 24/7, you will always receive help right on time. Depending on the particular issue or question, we will give you more information, sort out the predicament if it’s been caused by something that is within our reach or tell you what actions to take if you need to update a particular setting for a software application that we can’t access. You can forget about waiting for a whole day for each answer. In reality, in the majority of cases we respond to tickets and emails within 20 to 25 minutes max.