Should you ever face a problem with your website and be incapable of resolving it yourself, ask the hosting provider’s client care team to help you get the site back online. A speedy solution would be best, but a lot of companies answer within 24 hours and even more, especially if you are doing business with a hosting reseller. Even if your problem can be fixed quickly, your site may not function correctly or it may not be accessible at all for a prolonged period of time, so you may lose potential customers as it is very unlikely that anyone would be inclined to revisit an out-of-order site. Because of this, you ought to make sure not only that you can reach your web hosting provider, but also that they can respond and assist you in a timely manner. If an application update doesn’t proceed as planned or you delete something unintendedly, for instance, the website must be restored quickly so as to avoid prolonged unreachability.

One-Hour Response Guarantee in Cloud Website Hosting

In case you’re using one of our cloud website hosting and you’ve got a question or confront an obstacle, you can contact us 24x7x365 by submitting a client support ticket or by writing an e-mail and we guarantee that you will get a response in no more than one hour. If the issue can be solved, we will do it before we respond, whereas in case there’s something that you need to do on your end, we will supply you with all the necessary info – what settings to check, what possible solutions to try, etc. Usually, you will get an answer within less than thirty minutes, which goes to say that waiting for hours and hours or even for more than one day to get assistance is something inconceivable. Our 60-minute reply time guarantee applies to any question that you may have – billing, general or technical.

One-Hour Response Guarantee in Semi-dedicated Servers

We guarantee that if you submit a customer support ticket from your hosting Control Panel or send an email related to your semi-dedicated server, you will receive a response within one hour max. You can touch base with us whenever you need in regards to general, billing or technical matters and because of the fact that we are on duty 24/7, you will always receive help right on time. Depending on the particular issue or question, we will give you more information, sort out the predicament if it’s been caused by something that is within our reach or tell you what actions to take if you need to update a particular setting for a software application that we can’t access. You can forget about waiting for a whole day for each answer. In reality, in the majority of cases we respond to tickets and emails within 20 to 25 minutes max.