A live chat is a real-time method of communication between a website hosting supplier's support team and its customers. It is a very efficient way to get some info about the hosting services or get some issue resolved because you are speaking with a live agent. The advantages of using a real-time chat service rather than calling or opening a support ticket are the smaller chance of mistakes at the time you exchange information like usernames or domain names, the quicker response time since the communication is real-time plus the fact that you don't have to stay on the chat constantly - you can do another thing while the representative examines the issue involved. Also, you're able to connect with a live chat room from any kind of computer that is connected to the world wide web, avoiding the telephone rates that you will need to pay in case you are calling to another country.

Live Chat Support in Cloud Website Hosting

As we consider the fact that many issues are often resolved if you talk to a live person, we provide a live chat service for all of our potential and existing clients. The chat is online every day and our customer care agents will assist you with a number of questions and problems. In case you aren't our customer yet, you'll be able to find out more about our cloud website hosting packages and the web hosting environment in general to make sure that your web sites will operate properly on our servers. In case you already have an account and you've got some questions or you experience any problems with some of our solutions, you'll be able to join us on our live chat and we can provide the necessary details or help you troubleshoot the issue. You will have to open a support ticket for some problems that require longer time or the expertise of a sysadmin, but for a variety of basic problems you'll receive help on the spot.

Live Chat Support in Semi-dedicated Servers

Using the live chat support service that we supply with all of our semi-dedicated servers, you can find the the right answers for any questions you have or have a lot of issues resolved very quickly. The chat service is available every day, therefore you can speak with an agent even on holidays and weekends. If you're not sure which package is better for your web sites or if our leading-edge cloud hosting platform matches some system requirements, you may join the live chat before you purchase anything. In case you are a current customer, you can obtain more details about billing issues, account settings as well as various common tech issues you may encounter, for instance if you are unable to install an email account in a client on your personal computer. The live chat will save you considerable time no matter where you are or when you contact us.