Integrated Ticketing System in Cloud Website Hosting
Our cloud website hosting feature an integrated support ticket system, which is an essential part of our in-house built Hepsia hosting Control Panel. In contrast to other similar tools, Hepsia permits you to manage everything related to the web hosting service itself in the same location – payments, website files, emails, support tickets, etc., avoiding the necessity to log in and out of different admin interfaces. In the event that you’ve got any technical or pre-sales questions or any difficulties, you can post a ticket with just several clicks without having to leave your hosting Control Panel. In the meantime, you can choose a category and our system will offer you a variety of educational articles, which will provide you with additional information and which may help you resolve any particular problem even before you actually submit a ticket. We guarantee a support ticket response time of maximum 1 hour, even if it’s a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Servers
In case you’ve opened a semi-dedicated server account with us and you would like to touch base with our support staff members, you will be able to submit a support ticket straight from your Hepsia Control Panel instead of using a completely different support platform like you will need to do with the majority of web hosting providers on the marketplace. Our integrated trouble ticket system will enable you to post a new ticket without difficulties and to browse through older tickets using a clever search filter. Plus, you will be able to take a look at the relevant knowledgebase articles that our system will offer you depending on the problem category that you select for your new ticket. You can perform all of these activities without logging out of your Control Panel at any time, which implies that if you bump into any predicament or have a query, you can contact our support engineers and resolve the particular issue in less than an hour via one support platform.