A ticketing system is the most popular correspondence medium that web hosting companies offer to their customers. It’s typically part of the billing account and is the most efficient way to tackle a problem that takes a certain amount of time to examine or that needs to be forwarded to an administrator. In this way, all replies supplied by either party will be kept in one place in case somebody else needs to work on the problem in question and the information already exchanged in the ticket will be available to all parties. The downside of using a ticketing system with most hosting platforms is that it is not included in the web hosting Control Panel, which implies that you’ll have to sign in and out of at least 2 accounts in order to perform some operation or to get in touch with the hosting company’s client support team. In case you would like to administer a couple of domains and each one of them is hosted in a separate account, you will have to use even more accounts simultaneously. Besides, it may take a significant amount of time for the provider to answer your ticket.

Integrated Ticketing System in Cloud Website Hosting

Our cloud website hosting feature an integrated support ticket system, which is an essential part of our in-house built Hepsia hosting Control Panel. In contrast to other similar tools, Hepsia permits you to manage everything related to the web hosting service itself in the same location – payments, website files, emails, support tickets, etc., avoiding the necessity to log in and out of different admin interfaces. In the event that you’ve got any technical or pre-sales questions or any difficulties, you can post a ticket with just several clicks without having to leave your hosting Control Panel. In the meantime, you can choose a category and our system will offer you a variety of educational articles, which will provide you with additional information and which may help you resolve any particular problem even before you actually submit a ticket. We guarantee a support ticket response time of maximum 1 hour, even if it’s a weekend or a public holiday.

Integrated Ticketing System in Semi-dedicated Servers

In case you’ve opened a semi-dedicated server account with us and you would like to touch base with our support staff members, you will be able to submit a support ticket straight from your Hepsia Control Panel instead of using a completely different support platform like you will need to do with the majority of web hosting providers on the marketplace. Our integrated trouble ticket system will enable you to post a new ticket without difficulties and to browse through older tickets using a clever search filter. Plus, you will be able to take a look at the relevant knowledgebase articles that our system will offer you depending on the problem category that you select for your new ticket. You can perform all of these activities without logging out of your Control Panel at any time, which implies that if you bump into any predicament or have a query, you can contact our support engineers and resolve the particular issue in less than an hour via one support platform.